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Terms and Conditions

Policy, Terms and Conditions:

 

Copyright and Trademark Notice  

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of this Store., Copyright © 2006, ALL RIGHTS RESERVED.  You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

 

Credit Cards and Payment  

All prices on this website are quoted in Australian Dollars.
 
We accept the following credit cards: Visa, MasterCard,  and Amex. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed prior to shipment of your order. Please ensure that you provide us with a contact telephone number for yourself and if the order is for a third party please provide us with their contact telephone number as well.

Please have your credit card in front of you in order that that all required information is correctly entered ie credit card number, expiry date and security code. This information is required to process your order.

 

Multiple Product Orders     

For a multiple product order, we will make every attempt to deliver all products contained in the order at the same time. Products that are unavailable at the time of delivery will be delivered as they become available, unless you inform us otherwise. You will only be charged for products contained in a given delivery, plus any applicable delivery charges. You will only be charged for delivery at the rate quoted to you on your purchase receipt.

Please ensure that someone is at the address provided to accept the goods.

For bulkier items eg furniture or multiple purchases , we will phone you to confirm the delivery charge prior to processing of the order.

 

Should you require any assistance with the your order please contact

Maison et Jardin during the following hours. Mon- Sat 10am-5pm or email sales@maisonetjardin.com.au

Tel 02 9362 8583

15A Transvaal Ave

Double Bay

Sydney 2028

 

Order Acceptance Policy     

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Maison et Jardin reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

 

Out-of-Stock Products         

We will deliver your product as it becomes available. We deliver usually within 3-5 business days.  However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.


Shipping Rates and Details

Please ensure you enter the correct delivery address as parcels which are returned to us as undeliverable will incur a re-dispatch fee. Freight charges paid for the original dispatch are not refundable.

Maison et Jardin only delivers to addresses in Australia.

Your parcel will be delivered by Australia Post during normal business hours. Upon delivery, the goods must be signed for. If a signature cannot be obtained at the time of delivery, a card will be left informing you of how to collect your parcel during normal business hours. Parcels will be held by each of the delivery services for their maximum hold time. However, should you not respond to their respective calling cards and the parcel is returned to us as unclaimed, further freight charges will be payable for re-dispatch. Freight charges paid for the original dispatch are not refundable.

 

Privacy          

We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.

 

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Maison et Jardin site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

 

Return Policy

We will replace any item that arrives at the destination fault or damaged. Notification of faulty /damaged products must be received by us by email or by phone within 48hours of your parcel being delivered. You will be provided with a reference number when reporting the incident. We will provide you with instructions on how to return the item in a secure manner.  We will only offer a refund of the item ,if we are out of stock of the replacement item.

Goods must be returned to us unused and in original condition with the packaging intact .  Proof of purchase will be required.  No return will be accepted if the goods have been used .

We will only refund the delivery fee for faulty goods and will not refund for incorrect choice.  

Antique, vintage items and furniture are sold as is , due to the age of the items, items may have blemishes ,marks or scars or show sign of age. This adds to the character of each piece and no returns will be accepted.

 

Typographical Errors          

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price